Leadership’s Responsibilities in Process Improvement Projects

Recorded On: 10/15/2020

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Two key elements of a sustainable process improvement project are a structured approach to managing modifications to the process and a change management plan to ensure employees are going to support and comply with the revised process.

CEUs: This histology course is worth 1 continuing education credit. Course is available for 365 days from date of purchase. 

Deb Hagen-Moe, M.Ed.

Program Manager

Mayo Clinic

Deb Hagen-Moe is an Education Program Manager and an Assistant Professor of Laboratory Medicine and Pathology for the Mayo Clinic College of Medicine and Science. She is responsible for overseeing the design, development, delivery and evaluation of a variety of training and educational events for allied health staff.  She has presented at numerous regional and national conferences  focusing on: soft skills, quality management and change management.


Leadership’s Responsibilities in Process Improvement Projects
Open to view video.
Open to view video. Objectives: List the 5 phases of a process improvement project using the DMAIC framework. Identify the deliverables for each phase of the project and leadership’s responsibilities during each phase. Describe change management strategies that can be used to ensure employees are prepared for the improved process.
On Demand Webinar Survey
2 Questions
2 Questions Please complete the survey to receive your CEU certificate.
1.00 CEUs credit  |  Certificate available
1.00 CEUs credit  |  Certificate available