Management Resources

Management resources available to NSH members only.  Not a member?  Join Today

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Management Resources help with tasks such as budgeting, scheduling, lab safety, competency assessment and ensuring your lab meets quality standards; all of which are important for running an efficient and successful laboratory.

  • (Webinar) Facing Difficult Conversations
    We all face serious, crucial conversations. We need to learn the methods of making the conversation safe for us as well as the other people involved. Basic skills to help will be taught in this session.
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  • (Webinar) Taming Medusa: Assessing the Six Elements of [CLIA/CAP] Proficiency in Histology
    It may be argued that Histotechs are not properly classified as High Complexity Testing personnel under current CLIA/CAP guidelines and as such, are not subject to annual competency assessment. Yet more and more organizations are standardizing proficiency testing, drawing Histology staff and Technical Assistants into the fold. If so, where to begin? This presentation will offer some tried and true, cost-effective solutions to tame the looming menace, along with a more robust solution offered by the CAP Online Competency Assessment Program. Participants should leave satisfied that they, too, can calm their fears and face the Medusa-like challenge through a combination of knowledge, experience, and creativity.
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  • (Webinar) Using DISC to Decode and Diminish Conflict
    DISC is a behavior assessment tool based on the DISC theory of psychologist William Moulton Marston, which centers of four different behavioral traits: dominance, influence, steadiness, and conscientiousness. No one trait is considered either good or bad, just different. DISC has been successfully used to provide a framework for understanding and highlighting individual strengths as well as addressing potential blind spots. To understand others, we must first understand ourselves and then seek to understand. Participants will learn about the four personality types and complete a brief self-evaluation to learn about and understand their preferences. In addition to lecture, participants will be provided with scenarios, break into small groups, and given the opportunity to apply DISC on how to find a path forward that is neither emotional nor judgmental.
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  • (Webinar) How to Prepare for a CAP Inspection
    To fully understand how to prepare for a CAP inspection or any of the other Laboratory Regulatory inspections you must understand how the system works. This webinar will discuss the roles of CLIA, CAP, TJC and CMS. We will discuss the CAP application process for inspection and its timelines. We will spend considerable time on the CAP Checklists. We will review the changes made in 2016 and the presenter will share her experiences meeting the standards with emphasis on AP.
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  • (Webinar) Quality Control, Proficiency Testing & Validation
    This webinar will provide learners with the knowledge to establish a comprehensive quality control program, emphasizing the importance of standardized tissue controls and participation in external proficiency testing. The use of standardized controls will segue into proper optimization and validation of antibodies. We will review standards in British Columbia for the Diagnostic Accreditation Program and for the College of American Pathologists. Sample tools will be provided to learners for record keeping and the creation of policies and procedures. Key terms and concepts learned will be: - ASR (Analyte Specific Reagent) - Class I antibody - Class II antibody - IVD (In Vitro Diagnostic) - Optimization - Proficiency testing - Quality control - RUO (Research Use Only) - Validation
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